Frequently Asked Question Categories
General Information
System Requirements
- What Web browsers are supported?
- What operating systems are supported?
- What connection speed is required to view the program?
- What software is required to view the programs and supplemental materials?
- I am having trouble downloading the required plug-ins what should I do?
Managing Your Account
- What do I do if I have forgotten my password?
- How do I access programs I have purchased?
- How do I access programs I have completed?
- When will my programs expire? How long do I have to complete my programs?
- How do I change my personal information?
Viewing a Program within the CLE Classroom
- How do I change my password?
- How do I begin the program?
- How do I save my place during the programs playback?
- What is the Submit Question tab? How do I use it?
- Why cant I fast forward during playback?
- What is the verification button? Where do I find it?
Financial Aid
Ordering Information
- Scholarships
- What is your return policy?
- Im interested in taking the State Bundle for my state, but some of the classes dont interest me. Can I make substitutions?
- Will I be receiving a video or audio tape of the CLE program I am purchasing?
- What is a State Bundle?
Certificate Information
- How do I obtain a certificate after completing a program?
- How do my CLE hours get reported to my state bar?
Credit Information
- What is the difference between participatory and self-study credit?
- How do I find the MCLE requirements for my state?
MCLEZ Contact Information
Creating an Account
How do I create an account?
An account is created for you when you purchase courses via the phone or the website.
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What is My Profile?
My Profile helps us to determine how best to fulfill your requirements. You may fill it out at any time within once you have created your account.
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Can I add more than one state to my MCLEZ Profile?
Yes, when creating your Profile you may add as many states as are offered to your profile. You may change this information at anytime in the My Profile section.
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System Requirements
What Web browsers are supported?
MCLEZ supports the following browsers:
- Microsoft Internet Explorer 5.x or later.
- Apple Safari 1.x or later.
- Mozilla Firefox 3.x. (Windows Only)
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What operating systems are supported?
MCLEZ supports PCs that run on Microsoft Windows 2000, XP, or Vista. We also support Apple computers running OS X or greater.
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What connection speed is required to view the program?
To view the audio video portions of the program, we recommend that you are connected to the internet through a high speed broadband connection like DSL, Cable, T1, etc.
If you would like to get more information, please contact a CLE counselor.
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What software is required to view the programs and supplemental materials?
Adobe® Reader® Macromedia Flash Version 7 are required to stream audio, video and download library documents within the classroom.
Adobe® Reader® is free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of devices and operating systems. Click the image below to download the Adobe Reader. Macromedia Flash version 7 provides consumers with a seamless Flash viewing experience. Macromedia distributes Macromedia Flash Player through many key partners, including Microsoft, Netscape, and AOL. Macromedia Flash Player is pre-installed in several Web browsers and on many computers. Click the image below to download Macromedia Flash.
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I am having trouble downloading the required plug-ins what should I do?
Contact your system administrator. Some companies limit employee's access to download plug-ins from the Internet.
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Managing Your Account
What do I do if I have forgotten my password?
Click on the My Account tab on the homepage and then click the Forgot Password link.
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How do I access programs I have purchased?
From MCLEZ, log in with your username (email address) and password. Once you are logged in you will be brought to your My Profile page. Select programs from the list of choices. You may view the programs for up to one year from the date of purchase.
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How do I access programs I have completed?
Make sure you are logged in. Select the Completed Courses link from the horizontal navigation. Within Completed Courses you will see a list of programs you have successfully completed.
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When will my programs expire? How long do I have to complete my programs?
Courses are available for approved CLE credit for one year from the date of purchase. If the MCLEZ approval of a purchased course expires within one year from the purchase date, please call a CLE counselor and a reasonable replacement course will be made available at no additional cost.
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How do I change my personal information?
To change your personal information, make sure you are logged in and select My Profile. From within the My Profile section, you can change your email address, name, phone number, firm/company and more.
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Viewing a Program within the CLE Classroom
How do I change my password?
To change your password, log in and select the My Profile link. From within My Profile, select the Change Password link from the left-hand navigation. Enter in the new password you wish to use twice.
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How do I begin the program?
From within My Account, select your courses. Click on the course name or thumbnail link. The multimedia will load within the CLE Classroom and begin playing immediately
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How do I save my place during the programs playback?
Playback position is automatically saved when stopping the course or leaving the page. Additionally, closing your browser window will save your place.
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What is the Submit Question tab? How do I use it?
The Submit Question tab allows you to ask a question in relation to course material that will be answered by a panelist or one of our in-house experts. This is not a customer service form. All customer service inquiries should be directed to support@www.mclez.com or Toll Free: 877-406-2539 Direct 415-404-6380.
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Why cant I fast forward during playback?
State Bar rules require that you watch the entire program. To assure this we do not allow fast forwarding during your first time participating in a course. Once you complete a course, you will be able to navigate to any point in the program using the rewind and fast-forward features in the media player.
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What is the verification button? Where do I find it?
Some state bar associations require online CLE providers to embed a verification button in every program. This insures that you have watched or listened to the program for which you are claiming CLE credit. All programs at MCLEZ, for the specific states that have an attendance verification requirement, have a button that will appear for a fixed duration of time during the course of the program. The verification button appears underneath the media player window. You must click this button within 2 minutes of its appearance. Failure to click the button will result in stoping the player and returning you to your "My Account" page. You will need to then restart the course which will pick up where you ended.
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Financial Aid
What is your financial aid policy?
MCLEZ offers financial aid to attorneys who wish to participate in our courses, but who are unable to participate due to cost considerations.
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Recently Displaced?
MCLEZ is offering tuition assistance for attorneys who are currently displaced. Please call a CLE Counselor at Toll Free: 877-406-2539 Direct 415-404-6380 for more information including pricing.
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Ordering Information
Scholarships
Scholarships may be granted to individuals with a household income of less than $35,000. MCLEZ reserves the right to grant or deny scholarships regardless of household income and subject to the criteria set forth in the application.
Contact a CLE Counselor for the promotion price at Toll Free: 877-406-2539 Direct 415-404-6380.
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What is your return policy?
MCLEZ will offer a full refund if requested within 30 days of purchase only on programs or bundles that have not been viewed in the classroom. All refund requests must be submitted in writing within 30 days of purchase for consideration. After 30 days, your purchase is non-refundable.
Expired unused subscriptions will not be renewed three calendar years after the original purchase date.
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Im interested in taking the State Bundle for my state, but some of the classes dont interest me. Can I make substitutions?
No, the State Bundles have been pre-configured to meet the maximum allowable number of credit hours that an attorney can earn online, including any specialty credit hours, for one low price. If you would like to create your own bundle of programs, a CLE Counselor can assist you or you may also add individual programs to your shopping cart.
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Will I be receiving a video or audio tape of the CLE program I am purchasing?
No, these programs are viewed entirely online at any computer with Internet access, 24 hours a day, 7 days a week.
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What is a State Bundle?
A State Bundle allows you to complete all of your required MCLE credit hours in one package. Specially compiled, each bundle provides enough CLE credit to satisfy that state's CLE requirement through a diverse range of topics. All courses provided through a state bundle satisfy all of the requirements for online CLE credit by that state's CLE regulatory board.
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Certificate Information
How do I obtain a certificate after completing a program?
Once you have completed the entire program, the course will appear in your Completed Courses tab. Click on the link and your certificate will be generated. You may additionally view your certificate in the My Certificates tab.
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How do my CLE hours get reported to my state bar?
Procedures for reporting CLE attendance vary by state, and can usually be found on the web site of individual state CLE regulatory boards. Generally speaking, attorneys should expect to report their own hours, unless specifically informed otherwise.
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Credit Information
What is the difference between participatory and self-study credit?
In general, participatory credit may be earned through a program that logs user attendance. A program that is unable to verify user attendance may only offer self-study credit.
Participatory and self-study credit rules vary among states so please check with your state bar for more details.
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How do I find the MCLE requirements for my state?
Requirements and their reporting periods vary by state and can change regularly. Your state board is the official keeper of this information.
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MCLEZ Contact Information
How do I contact MCLEZ for additional information?
If you have a question not covered here, contact us at support@mclez.com or Toll Free: 877-406-2539.
For more detailed contact information please view our Contact Us page.
MCLEZ
P.O. Box 215
Patterson, CA 95363
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